How do I register for a course?
- You can register for courses through the official Critical Science Academy website by selecting the desired course, then clicking the registration or purchase button and completing the account creation and payment steps.
- Please make sure that your information is entered accurately, as it may be used for registration, attendance records, certificate issuance, or communication related to the course.
- Will I receive a certificate after completing the course?
- Yes, certificates are issued after successfully completing the course requirements.
- Course completion requirements may include attendance, completion of online content, participation in practical activities, passing assessments, or any other requirements stated on the course page.
- Certificate requirements may vary depending on the type and nature of the course.
- When will the certificate be issued?
- Certificates are usually issued after verifying that the course requirements have been completed, such as attendance, content completion, or passing assessments where applicable.
- The certificate issuance time may vary depending on the course type and delivery method. Any specific requirements will be stated on the course page or communicated through the Academy’s official channels.
- What are the attendance requirements for certification?
- For courses that require live or in-person attendance, trainees may be required to attend at least 90% of the total training hours to be eligible for certification.
- Attendance requirements may vary depending on the nature of the course, the organizing requirements, or the program requirements, and will be stated in the course description where applicable.
- Are the courses online or in-person?
- Critical Science Academy offers courses in different formats, which may include:
- Recorded online courses.
- Live online courses.
- In-person courses.
- Practical and hands-on workshops.
- Blended programs that combine more than one training format.
- The delivery method for each course will be stated on the course page.
- What technical requirements do I need for online courses?
- Trainees must ensure that they have the appropriate technical requirements before starting the course, such as:
- A suitable device.
- Stable internet connection.
- Updated browser.
- Any required software or application depending on the course type.
- Access to the email address or account used for registration.
- Failure to meet the technical requirements on the trainee’s side may affect the ability to attend or complete the course.
- What should I do if I face a technical issue?
- If you face a technical issue during registration, platform login, or course access, you can contact the technical support team through the Academy’s official communication channels.
- Please provide the necessary information, such as the course name, the email address used for registration, a description of the issue, and a screenshot where needed, so we can assist you faster.
- Can I get a refund if I cancel my registration?
- Refund and cancellation requests are subject to the Academy’s Refund and Cancellation Policy.
- In general, for live online or in-person courses, a refund may be requested if the cancellation request is submitted at least 7 calendar days before the course start date.
- For recorded or self-paced online courses, purchases are non-refundable once the trainee has been granted access to the course or educational content.
- For blended programs, refund eligibility is assessed based on the program components and the access or attendance status.
- Can I change the course date or transfer to another course?
- You may submit a request to reschedule or transfer your registration to another date or another course through the official communication channels.
- Rescheduling or transfer requests are subject to the Academy’s approval, seat availability, course nature, timing of the request, and any differences in fees or requirements.
- What happens if I miss a course?
- Failure to attend may affect your attendance record and eligibility for certification.
- For live or in-person courses, the trainee may not be eligible for a refund or certificate in cases of non-attendance or failure to complete course requirements, in accordance with the Academy’s policies and the nature of the program.
- Can I access course materials after the session ends?
- Access to course materials after course completion may vary depending on the program design and course type.
- Some courses may provide access to educational materials for a limited period, while some materials may be restricted or unavailable after the course ends. This will be stated on the course page or in the program instructions where applicable.
- Are the courses accredited?
- Some courses may be accredited or linked to accreditation bodies or regulatory requirements, depending on the nature of the program.
- The accreditation or certificate status, where applicable, will be clearly stated on the course page. Users should not assume that all courses are accredited unless this is explicitly stated in the course description.
- Do I need to provide a national ID or residency number?
- A national ID number or residency number may be requested for some courses where needed, for purposes related to registration, verification, certificate issuance, or program requirements.
- This information is not required for all courses and is used in accordance with the Academy’s Privacy Policy.
- Can I correct my name on the certificate?
- If there is an error in your name, you can contact the Academy through the official communication channels and request a correction.
- You may be required to provide information or documents to verify the correct name before the certificate is updated. Trainees are responsible for entering their information accurately during registration.
- Can I register on behalf of someone else?
- You may register on behalf of another person or a group of trainees if the information provided is accurate and the data owner’s consent has been obtained.
- For corporate or group registrations, the required trainee information must be provided accurately, and some programs may be subject to specific terms or arrangements.
- What payment methods are available?
- Available payment methods depend on the options enabled on the checkout page and may include payment cards, Mada, digital wallets, or any other payment methods approved by the Academy.
- Payments are processed through external payment service providers, in accordance with the Privacy Policy and the terms of the payment service provider.
- Can I share my account with someone else?
- No. User accounts are personal and may not be shared or transferred.
- Sharing login credentials or allowing another person to access the course may result in suspension of access, cancellation of registration, or cancellation of the certificate, in accordance with the Academy’s Terms and Conditions and policies.
- Can I download or share course content?
- Course content and training materials may not be copied, recorded, published, or shared without written permission from the Academy.
- All educational materials and training content are intended for the personal use of the registered trainee only and are subject to the intellectual property rights of the Academy or the content owners.
- Do you offer courses for companies or groups?
- Yes, the Academy may provide training programs for companies or groups based on their needs, whether in-person, online, or blended.
- You can contact the Academy through the official communication channels to request a training proposal or arrange a customized program.
- Where can I view the official policies?
- You can view the official policies published on the website, including:
- Terms and Conditions.
- Privacy Policy.
- Refund and Cancellation Policy.
- These policies serve as the official reference for using the Academy’s services and registering for courses and training programs.
- How can I contact the Academy?
- You can contact Critical Science Academy through the official communication channels available on the website.
- Email: info@criticalscience.sa
- Phone: 0554258873
- Website: https://learn.criticalscience.sa