Refund & Cancellation Policy

Effective Date: 02 February 2026
Last Updated: 04 July 2026

1. Introduction

• This Refund and Cancellation Policy explains the terms and conditions related to course cancellation requests, refund requests, rescheduling, and transfer between courses for all training courses and programs provided by Critical Science Academy.
• This Policy aims to clarify the rights and obligations of trainees and users before completing registration or payment, in order to ensure transparency and clarity in handling cancellation and refund requests.
• By registering for any course or training program, or by making a payment, the trainee acknowledges that they have read, understood, and agreed to comply with this Policy.

2. Scope of This Policy

• This Policy applies to all courses and training programs provided by Critical Science Academy, including:
  • Recorded online courses.
  • Live online courses.
  • In-person courses.
  • Practical and hands-on workshops.
  • Blended programs that combine more than one training format.
  • Training programs provided to individuals or groups, unless different terms are agreed upon in a separate quotation or contract.

3. General Terms

• Eligibility for refunds, cancellations, or rescheduling depends on the course type, delivery method, timing of the request, access status, and attendance or participation status.
• Registration is not considered confirmed unless the course requirements are completed, including payment of fees and confirmation of registration by the Academy where required.
• The Academy reserves the right to review cancellation, refund, or rescheduling requests in accordance with this Policy and based on the nature of each case.

4. Live Online and In-Person Courses

• For live online courses and in-person courses, the trainee may request cancellation of registration and a full refund if the cancellation request is submitted at least 7 calendar days before the course start date.
• The trainee will not be entitled to a refund in the following cases:
  • If the cancellation request is submitted less than 7 calendar days before the course date.
  • If the course has started or has already been delivered.
  • If the trainee does not attend the course.
  • If the trainee attends part of the course and then withdraws.
  • If the trainee does not complete the course or certificate requirements.
  • If the trainee violates the Academy’s policies, trainer instructions, or safety requirements.
• The Academy may, depending on the circumstances and availability, consider rescheduling requests or granting training credit to be used for another course, without this being considered an automatic right of the trainee.

5. Recorded Online Courses

• For recorded or self-paced online courses, all purchases are final and non-refundable once the trainee has been granted access to the course or educational content.
• This includes cases where the trainee has not started the course, has not completed it, or has not passed its requirements, as long as access to the content has been granted.
• If there is a technical issue caused by the platform that prevents the trainee from accessing the course, the trainee must contact the Academy through the official communication channels so the issue can be reviewed and addressed.

6. Blended Programs

• For blended training programs that include more than one training format, such as recorded online content combined with a live session or in-person training, cancellation and refund requests will be assessed based on the components of the program.
• If the trainee has been granted access to online content or recorded materials, the portion related to online content may not be refundable.
• The live or in-person portion will be subject to the cancellation and refund terms for live online or in-person courses stated in this Policy.

7. Rescheduling and Transfer to Another Course

• The trainee may submit a request to reschedule or transfer registration to another date or another course before the course start date within a reasonable period.
• Rescheduling or transfer requests are subject to the Academy’s approval, seat availability, course nature, and any differences in fees or requirements.
• The Academy does not guarantee approval of rescheduling or transfer requests if the request is submitted late, after the course has started, or if the course has limited seats or special operational arrangements.

8. Course Cancellation or Rescheduling by the Academy

• Critical Science Academy reserves the right to cancel, postpone, or reschedule any course or training program when necessary, for reasons including but not limited to:
  • Insufficient minimum number of trainees.
  • Trainer unavailability.
  • Operational or regulatory circumstances.
  • Significant technical issues.
  • Venue-related issues.
  • Emergency circumstances or force majeure events.
  • Any other reasons affecting the quality, safety, or ability to deliver the program.
• If a course is cancelled by the Academy, one or more of the following options may be offered to the trainee:
  • Refund of the fees paid.
  • Transfer to another date for the same course.
  • Transfer to another suitable course, with any fee difference settled where required.
  • Training credit that may be used later, if appropriate and agreed upon.
• The Academy shall not be liable for any additional costs incurred by the trainee as a result of course cancellation, postponement, or rescheduling, including travel, accommodation, transportation, leave from work, or any other personal expenses.

9. Exceptional Circumstances

• The Academy may consider certain refund or rescheduling requests outside the standard conditions in exceptional cases, such as:
  • A significant technical issue caused by the platform that prevents access to the course.
  • An error in registration or payment.
  • Emergency circumstances or acceptable justifications, with supporting evidence submitted where required.
  • Any other case that the Academy considers appropriate for review.
• All exceptional requests are subject to review and assessment by the Academy based on the circumstances of each case. Submitting a request does not guarantee approval.

10. Non-Refundable Cases

• The trainee will not be entitled to a refund in the following cases:
  • Failure to attend the course on the scheduled date.
  • Late attendance that affects completion of course requirements.
  • Withdrawal after the course has started.
  • Failure to complete the required content, activities, or assessments.
  • Failure to pass course or certificate requirements.
  • Change of mind after registration or after access to content has been granted.
  • Failure to meet technical requirements, such as having a suitable device or internet connection.
  • Providing incorrect or incomplete information that affects registration or certificate issuance.
  • Violation of the Academy’s policies, code of conduct, or trainer instructions.
  • Sharing account access or course content with another person.
  • Any case where the service has been used or access to content has been granted in a way that makes a refund inappropriate.

11. How to Submit a Cancellation or Refund Request

• Cancellation, refund, or rescheduling requests must be submitted through the Academy’s official communication channels.
• The request must include the following information:
  • Trainee’s name.
  • Email address or mobile number used for registration.
  • Course or training program name.
  • Order number or invoice number, if available.
  • Reason for cancellation, refund, or rescheduling request.
  • Any supporting documents where required.
• A request is not considered received or accepted until the Academy confirms receipt through one of its official channels.

12. Processing Refund Requests

• Refund requests will be reviewed after they are received and their eligibility is verified in accordance with this Policy.
• If the refund is approved, the amount will be returned to the original payment method where possible, or through another method deemed appropriate by the Academy depending on the case.
• Refund processing may take 7 to 14 business days after approval of the request, and the period may vary depending on the payment service provider, bank, or payment method used.
• Some refunds may be subject to fees or restrictions imposed by payment gateways or service providers where applicable.

13. Offers, Discounts, and Packages

• If registration is completed using a special offer, discount, or training package, cancellation, refund, or transfer requests may be subject to specific terms related to that offer or package.
• The trainee is not entitled to claim a partial refund or price difference if the course price changes later or if a new discount or offer is made available after registration has been completed.

14. Corporate and Group Registrations

• For corporate registrations, group registrations, or programs provided to companies or organizations, the refund and cancellation terms may be subject to the conditions agreed upon in the quotation, contract, or agreement for the program.
• If no specific terms are agreed upon, this Policy will apply to the extent appropriate to the nature of the program and agreement.

15. Non-Refundable Fees and Costs

• Some fees or costs may be non-refundable if they are imposed by payment service providers, related to program delivery arrangements, or already committed before the course date.
• Any specific fees or conditions will be clarified where they apply to a particular course or program.

16. Acceptance of This Policy

• By registering for any course or training program, or by making a payment, the trainee acknowledges that they have read, understood, and agreed to comply with this Policy.
• Trainees are encouraged to review this Policy before completing registration or payment.

17. Policy Updates

• Critical Science Academy reserves the right to amend or update this Refund and Cancellation Policy at any time.
• Any amendments become effective upon publication on the website, unless otherwise stated.
• Users are encouraged to review this Policy before registration or payment. Continued use of the Academy’s services or registration in courses after updates are published constitutes acceptance of the updated Policy.

18. Contact Information

• For inquiries, cancellation requests, refund requests, or rescheduling requests, users may contact Critical Science Academy through the official communication channels available on the website.